The benefits of business agility within an organization are numerous and varied.
When discussing things like this, it’s easy for the eyes to cloud over at yet another tech-y buzzword, so let’s breakdown what business agility is and what the true benefits are to an SMB.
Business agility is in essence a means to remain competitive, as opposed to a goal in itself. It refers to the implementation of a new culture and new technologies that can help your business adapt to changes in the market.
For example, let’s say your customer service is spending a disproportionate amount of time answering queries online or over the phone.
You can implement an ERP system, which will collate data regarding your customer queries, which you can then develop into a comprehensive FAQ resource for all your customers. This will reduce bogging service staff down and allow them to put more of their energy into projects that need it, effectively reducing labor costs and improving productivity.
See here for this example in action.
This is a simple example, but it demonstrates how a forward-thinking business can implement a solution and gain a clear advantage over competitors who haven’t thought to do the same.
The benefits of business agility aren’t just constrained to customer service, but virtually every aspect of the business environment.
To illustrate why agility is so important, we’ve put together this statistics infographic to demonstrate why organizations should be getting a strategy in place in order to be able to respond effectively to future market and business disruptions.
Take a look!
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