Manager Discusses the IT Managed Services Model

Manager Discusses the IT Managed Services Model


Working within an MSP offers an increasing amount of difficult, but exciting challenges for IT experts like Jay Ludholz, a manager on Impact’s fast-growing Managed IT & Cloud Services team. Running teams who are working under an expanding and complex managed services model for SMBs takes more than just technical talent.

Find out more about how Jay brings together years of IT network experience and a resume of people-focused soft skills to create an environment that’s encouraging to employees and welcoming to customers.

About Make an Impact

This ongoing video series features employees from every corner of Impact to get an inside look at their roles, responsibilities and teams. Find out about the challenges they face and how they make a difference for customers and coworkers.

This video features Jay Ludholz, MIT District Manager in Madison, WI.

Watch the entire Make an Impact series and follow along using the hashtag #MakeAnImpact.

Meet Our IT Experts

As our offerings expand and we bring more of the latest software and technology to our solutions, we’re also bringing in the best talent from across the IT industry. Get to know the team with these informational videos:

Expert IT Solutions | A Detailed Look
Network and IT Solutions | An Inside Look
IT Solutions for Businesses | An Overview

Interested in joining us?

If you’re an IT expert looking to work for an industry innovator, or a fresh graduate ready to start your career and gain experience in software and technology, we’re looking for you! Read more about our managed IT and internal IT teams, and take a look at our current job openings.

You can also watch these videos to see how your career can grow with Impact:
Success Starts with You | IT Internships
On the Job: Service Desk Technician
On the Job: Field Network Engineers